Privacy Policy

Last Updated 30th August 2025

1. Our Commitment to Your Privacy

We respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights under UK data protection law (GDPR).

2. Information We Collect

When you interact with us, we may collect:

Personal details – name, phone number, email address.
Medical information – relevant history provided for assessment and treatment.
Appointment details – bookings, attendance, and notes from your sessions.
Payment information – processed securely through our booking system (Cliniko/Stripe).
Website data – limited information such as cookies or analytics if enabled.

3. How We Use Your Information

We use your information to:

Manage and confirm your bookings.
Provide safe and effective treatment.
Send appointment reminders and essential updates.
Process payments.
Send newsletters or marketing, if you’ve given consent.
We do not sell or share your information with third parties for marketing purposes.

4. How We Store and Protect Your Information

All data is stored securely in Cliniko, which is GDPR-compliant.
Only authorised members of our team have access.
We take appropriate measures to keep your information safe.

5. Sharing Your Information

We only share your information when:

Required by law.
You ask us to (e.g. with your GP or insurer).
It’s necessary for your care.

6. Your Rights

Under GDPR, you have the right to:

Access the personal data we hold about you.
Request corrections to your data.
Request deletion of your data (where legally possible).
Withdraw consent for marketing communications.

7. Cookies & Website Use

Our website may use basic cookies to improve your browsing experience. You can disable cookies in your browser settings if you prefer.

8. Contact Us

If you have any questions about this policy or your data, please contact us on the form below.