Terms & Conditions & Deposit Policy

At Hybrid Health, we value your time and that of our self-employed therapists. As a small, independent clinic, missed or late-notice cancellations have a direct impact on our practitioners’ schedules and income. Our cancellation policy is designed to protect both the clinic and our therapists, while ensuring appointment availability for clients who may be waiting.

If you need to amend or cancel your booking, please reply directly to your confirmation email or contact our admin team at info@hybridhealthphysio.com

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We take your privacy seriously. Read our full Privacy Policy for more information here.

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Deposit & Cancellation Policy

• Booking deposit: A 50% deposit is required to secure your appointment.

• Cancellations made more than 48 hours in advance: Your deposit will remain as credit on your account for up to 2 months. Deposits are non-refundable.

• Cancellations within 48 hours of your appointment: Your 50% deposit will be retained as a late-notice fee.

• Cancellations within 24 hours of your appointment: The full appointment fee will be charged.

• Illness & emergencies: If you are unwell or experience a genuine emergency, please contact us as soon as possible to discuss your options.

Insurance

Hybrid Health Physiotherapy is recognised by a number of private medical insurance providers, including AXA, WPA, Health Shield, Aviva, Vitality Health, and Simplyhealth.

When booking through insurance, please select the Insurance tab and provide:

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• Your policy number

• Your claim/authorisation code

• The number of sessions authorised

Gift Vouchers

Gift vouchers can be redeemed by selecting the Gift Voucher tab when booking, entering your voucher code at checkout, and choosing your preferred appointment time.
To purchase a gift voucher, please click here.

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